One inbox for every enquiry
Calls, texts, emails, WhatsApp, Facebook and Instagram messages and website chat all show up in one list with each customer's history. You won't have to check five apps to find out who asked about what.
Answer every customer, even when you're on a job
Calls, texts, emails, Facebook messages and website enquiries all land in one place, and you can reply to all of them from your phone. RippleKeep sets everything up for you and stays on hand if you get stuck. No contract, and you don't need to be good with computers.
What you get
Missed calls get a text back
If you can't pick up, the caller gets a friendly text from your business number straight away. They know you've seen it, and they're less likely to ring the next firm on the list.
Follow-ups for quotes and enquiries
Once you've sent a quote, polite follow-up texts or emails go out on the days you choose. They stop as soon as the customer replies.
Google review requests
After a job, your customer gets a text with a direct link to leave you a Google review. You can also see your reviews and reply to them from the same place.
A short monthly report
Once a month we email you a plain summary of your calls, enquiries, bookings and new reviews.
Online booking calendar
Customers can pick a time that suits you from your website or from a link you text them. It only shows the slots you've left free.
Appointment reminders
Customers get a reminder text or email before their appointment, which means fewer wasted trips and fewer people who forget.
Chat on your website
A small chat box sits on your website. Messages from it come into your inbox, so you can reply from your phone.
Simple newsletters by email or text
Send a short seasonal note or offer to customers who have agreed to hear from you. We'll help you write the first one.
Reply on the go with the mobile app
The app on your phone lets you read and answer messages, see your bookings, request a review and add a new customer from the van.
Invoices and payment links
Send an invoice or a payment link by text or email, and your customer pays by card, Apple Pay or Google Pay. This needs a free Stripe account, and Stripe takes its usual card fee.
How it works
- 1
Book a free call
We chat for half an hour about how enquiries come in now and where they go missing.
- 2
We set it up for you
We do the settings, the messages, your business number and the app, and we test it all with you.
- 3
You use it on your phone
Reply, book and send invoices from the app. If anything needs changing, just tell us.
What it costs
Starter
£39 a month
Plus a £99 set-up fee. It covers the inbox, missed-call text back, review requests, the mobile app and the monthly report.
- One inbox for every enquiry
- Missed-call text back
- Google review requests
- The mobile app
- A short monthly report
Growth
£79 a month
Plus a £99 set-up fee. It covers everything in Starter, plus follow-ups, booking with reminders, website chat, newsletters, and invoices and payment links.
- Everything in Starter
- Follow-ups for quotes and enquiries
- Online booking calendar
- Appointment reminders
- Chat on your website
- Simple newsletters by email or text
- Invoices and payment links
Texts and WhatsApp messages are passed on at cost.
Questions
Is there a contract?
No. It's month to month, and you can stop whenever you like by giving us a month's notice.
What does set-up involve?
We do it for you. We'll need about an hour of your time on the phone so we know how you work, and then we test it with you before anything goes to a customer.
Do I need to be techy?
No. If you can send a text, you can use this. We look after the settings, and you just answer customers.
Can I keep my own phone number?
Ask us about this on the call.
What about the cost of texts?
Texts and WhatsApp messages are charged at cost and billed automatically each month.
Not sure which of these you need?
Book a free 30-minute call and we'll tell you honestly.