How RippleKeep handles personal information

Who We Are

Grant De Swardt, trading as RippleKeep ("we", "us", "our"), is the controller of personal information processed through this website and in connection with RippleKeep's review-growth and reputation support services for local businesses.

Correspondence address: Heaven Farm, Furner's Green, Uckfield, TN22 3RG, United Kingdom.

For privacy questions or rights requests, email grant@ripplekeep.com or call +44 7414 115652.

Information We Collect

We may collect information you choose to provide, including your name, business name, email address, phone number, website, appointment details, and messages you send to us.

When we provide services to a client, we may process customer contact details supplied by that client so review requests, appointment reminders, account notifications, and related service messages can be sent.

How We Use Information

• To respond to enquiries and book calls.
• To provide, manage, and improve RippleKeep services.
• To send transactional messages related to appointments, accounts, services, and review requests.
• To send marketing messages where consent has been given or where permitted by law.
• To maintain security, prevent abuse, and comply with legal obligations.

SMS And Email Consent

If you opt in to receive messages, message frequency may vary. Message and data rates may apply. You can reply STOP to opt out of SMS messages or use the unsubscribe option in emails where available. You can reply HELP for help where supported.

Marketing consent and transactional/service-message consent may be requested separately. Consent is not a condition of purchasing services unless messaging is necessary to deliver the service you requested.

Newsletter

If you subscribe to the RippleKeep newsletter, we collect your email address and store it in our CRM so we can send you a monthly email with tips for getting more local enquiries. You can unsubscribe at any time using the link in every email, or by replying STOP or unsubscribe.

Service Providers

We use trusted service providers to operate our website, CRM, messaging, scheduling, payments, analytics, email, and automation systems. These providers process information only as needed to deliver their services to us.

Cookies

This website uses Google Analytics 4 cookies (_ga and _ga_*) only with your consent, to measure visits and how people use the site. We do not use advertising cookies.

Google's analytics script is not loaded until you accept. Analytics cookies stay off unless you accept them. You can change your choice at any time using Cookie settings in the footer.

Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including service delivery, legitimate business records, legal compliance, dispute resolution, and security.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To make a request, email grant@ripplekeep.com.

Our identity and correspondence details are set out under "Who We Are" above.

International Processing

Some of the tools we use may process information outside the United Kingdom. Where required, we rely on appropriate safeguards for international transfers.

Changes

We may update this policy from time to time. The latest version will be posted on this page with the updated date below.